What was my mistake? Ordering from them! I saw that they had scrapbook items on sale and when I went to their site I saw $20 off $100 if you check out thru Paypal, a coupon code for 5% off, and you get Free ship over $100 and no tax!! This made an awesome deal for copic markers! So I picked out 22 markers which came to $107, got 5% off, which had me still over $100 so I qualified for free ship and no tax so when I checked out I got my $20 off so I paid $81 thru paypal, all is well and good right? WRONG!!!!
10 minutes later I get my order confirmation with a total of $99! So I call but of course on a Sunday evening nobody answers, so Monday morning at 8 am I call and speak to "john" who obviously read the name off of an index card LOL and he informs me that the $99 is right because once the $20 was taken off I was under $100 and therefore shipping charges were tacked back on. Here is the quirky thing the marker price was adjusted to $3.98 rather than the $4.75 I paid originally so they took the $20 and spread it out over the markers and adjusted each price down. So when I said that to him, he was like oh no Paypal takes off the $20 that is from them, so I came back with well then I was over the $100 threshold for free shipping because my total was $107. So he tries explaining all over again how $100-$20 is less than $100 so I tell him just cancel my order please which he does and says he will have a supervisor call me.
So Tuesday afternoon, no call from the supervisor btw, and my $81 is still out of my paypal account so I call again and "Brad" tries to do the $100-$20 ordeal and I am like look just explain to me why my money is still showing out and he is like well your order is out for shipment - I am like how is that possible when I Cancelled it yesterday morning.
So he assures me he will get it re-routed back to them and credit me, but this is after he tries to explain 15 more times $100-$20 is less than $100 - at this point I am like honestly I understand what you are trying to say but listen to what I AM SAYING...I checked out through your system and paid $81 and then get an email saying $99 I called to find out if the $81 was right or the $99 and get this whole run down. I still have not had my question answered as to why the difference but in case I did not know before $100 - $20 is $80, that is what I got out of the experience LOL Oh and in case you were wondering their site still says Spend $100 and get $20 and free ship and no tax, I guess it should say spend $120?? I may have been fine to let it go since technically I only paid $81 but I could just see them doing a COD or trying to charge my card for the difference which is what the guy alluded to, that when they shipped they would have charged me $99.
Needless to say not a good deal on copics and there are sites out there that sell them for $4.25, with free shipping and NO HASSLE.
If you gain anything from this rant NEVER EVER order from Ritz or if you do watch your statement carefully! I would not be shocked at all if they try to charge me for more
